The Live Photo functionality on FaceTime works very well for capturing special moments during video calls with other people. For the most part, this is very convenient to use – just press the Shutter icon to take a Direct Photo quickly. But in the end, you will face examples with FaceTime Live Photos that don’t work or save images on your iPhone, iPad, or Mac.
There are various reasons why FaceTime won’t let you take or save Direct Photos. Restrictions related to privacy, outdated system software, and Time Off interruptions are often suspect. So, let’s look at the best way to solve it.
Enable FaceTime Live Photos
FaceTime Live Photos are no doubt fun to take. However, not everyone likes to have embarrassing moments captured in the form of Live Photos. So there are default settings to prevent it. And to make things fair, FaceTime also stops people who block Live Photos from taking Live photos too.
So, every time you try to take a Live Photo, you may notice the message ‘FaceTime Photos must be activated on both devices to use this feature’ on the screen. If that happens, you and the person whose Live Photo you want to take should check FaceTime Settings and enable FaceTime Live Photos (if disabled) on each of your devices.
Open the Settings application on your iPhone or iPad, then find and tap FaceTime. On the next screen, scroll down and turn on the switch next to FaceTime Live Photos.
When using FaceTime on a Mac, click FaceTime in the menu bar (with FaceTime open), then click Preferences. Under the Settings tab, check the box next to ‘Allow Direct Photos to be captured during Video Calls.’
If it’s only you with FaceTime Live Photos disabled, then you should be able to resolve the problem quickly. But asking others to activate FaceTime Live Photos can be a problem because they usually have the function turned off for a reason. Unfortunately, there is no other way to overcome this limitation.
Update iOS or iPadOS System Software
Apple briefly removed FaceTime Live Photos on iOS 12.1.1, which is likely in response to a security-related vulnerability in group calls. They finally restore functionality after patching the problem.
But this means that you and the person you are talking to must install at least iOS 12.1.4 / iPadOS 13.0 or higher to use FaceTime Live Photos. The same thing applies to Mac. Both people must have macOS 10.13.6 High Sierra /10.14.4 Mojave or newer installed on their Mac.
And in cases where you need to take Live Photos from other people in a group video call, you both have to install iOS 13.0, iPadOS 13.0, or macOS Catalina 10.15 or higher.
To check the version of your operating system on iPhone and iPad, enter the Settings application, tap General, then tap About. If you need to update your device, return to the previous screen, then tap Software Update.
On a Mac, open the Apple menu, then click About This Mac to check the current macOS version. If you need to update your Mac, open the Apple menu> System Preferences, then tap Software Update.
Check Live Photo Albums
FaceTime Live Photos cannot be accessed through FaceTime itself. Instead, the operating system saves it to the camera roll of your Photos application. If you can’t find it among other photos on your iPhone, switch to the Albums tab, then tap Live Photos.
On a Mac, tap the Live Photos tab in the sidebar of the Photos application to filter out your Live Photos, which must include those from FaceTime.
Restart the Device
In cases where you take Live Photos, and they don’t appear in the Photos application, then restart your iPhone, iPad or Mac. That may resolve any temporary issues with FaceTime Live Photos not functioning properly.
After restarting your device, make a FaceTime call and try to crack Live Photo.
Activate iCloud Photos
If you have problems with FaceTime not saving your photos to the Photos application even after the device restarts, try turning off iCloud Photos and restarting it. The chat forum reflects that FaceTime Live Photos works fine again.
Open the Settings application on your iPhone or iPad, tap Photos, then turn off iCloud Photos. Wait a few minutes, and then reactivate iCloud Photos.
If you use FaceTime on a Mac, open the Photos application, then click Preferences on the menu bar.
Under the iCloud tab, uncheck the box next to iCloud Photos. After a few moments, check the box again.
Turn Face Time on / off
Disabling and re-enabling FaceTime on your device can also help fix ongoing problems with FaceTime Live Photos. Open the Settings application on your iPhone or iPad, tap Facetime, then turn off the switch next to FaceTime. Wait a minute, then reactivate FaceTime.
On a Mac, click FaceTime on the menu bar (with FaceTime open), then click Preferences. Under the Settings tab, uncheck the box next to Activate This Account. Wait a minute, and check the box again.
You might also want to ask the person with the Live Photos that you want to take to disable and enable FaceTime on their device.
Problems with Live Photos on FaceTime can be somewhat annoying to be solved because some fixes apply to everyone who is called. Be sure to take the time to examine them patiently, and hopefully, you should be able to start taking LiveTime Live Photos right away.